Shipping policy

HUGED – SHIPPING POLICY 

Effective Date: 4 November 2025
Address: 107–111 Fleet Street, London, EC4A 2AB, United Kingdom
Email: huged.website@gmail.com

1. Order Processing

All orders placed through our website are processed within 2–5 business days. During this time, your order is verified, packaged, and submitted to our fulfilment partner for shipment.
Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a confirmation email with a tracking number.

2. Shipping Times

We work with trusted international fulfilment partners (including Zendrop) to deliver your order safely.
Estimated delivery times:

  • United Kingdom: 7–20 business days

  • Europe: 10–25 business days

  • United States & Canada: 10–20 business days

  • Rest of the World: 15–30 business days

Please note that these are estimated time frames. Delivery may occasionally take longer due to customs clearance, courier delays, or global logistics disruptions.

3. Tracking Information

Once your order has shipped, you will receive a tracking link via email.
Tracking information may take 3–7 business days to update depending on courier handover times.

If your tracking status does not update immediately, please allow additional time — this does not mean your order is lost.

4. Customs, Duties & Taxes

Huged is not responsible for any customs fees, import duties, or local taxes that may apply to your order.
Any charges imposed by your country’s customs office are the responsibility of the recipient.

Refusing to pay customs fees will not qualify you for a refund once the order has shipped.

5. Delayed or Lost Packages

While we aim to deliver all orders promptly, delays may occur.
A package is considered lost only after the courier officially confirms loss or no tracking updates for 30 consecutive days.

If your order appears delayed, please contact us at huged.website@gmail.com so we can open an investigation with our logistics partner.
Refunds or replacements will be provided only after the investigation confirms the parcel as lost.

6. Incorrect Address or Failed Delivery

Customers are responsible for entering the correct shipping address during checkout.
Huged is not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to an incorrect address, unclaimed parcel, or failed delivery attempt, the customer must cover any re-shipping fees.

7. Order Tracking and Support

To check your order status, please use the tracking link provided in your confirmation email or contact our support team.
We aim to respond to all shipping-related enquiries within 24–48 hours (Monday–Friday).

8. Delivery Guarantee

We guarantee delivery on all confirmed and tracked shipments.
However, delays caused by customs, natural events, or courier errors are beyond our control and do not qualify for automatic refunds.

If you experience any issues, we’ll work directly with our fulfilment partner to ensure your package arrives as soon as possible.